This law firm, established in the early 20th century by H.W. Santen, had an antiquated filing system that wasted many hours of productivity searching for misplaced or “lost” files which were located in two separate off-site storage locations in addition to an on-site file room. When the partnership decided to split into several different legal firms, this exacerbated the issues and necessitated:
- Identifying all files and determining which files belonged to each firm.
- Inventorying and separating records to be sent to applicable attorneys.
- Delivering each file to the appropriate attorney for verification.
- Improving the file management systems for Santen & Hughes.